SAP C4C video tutorial

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Introduction

SAP said it designed SAP C4C (SAP Cloud for Customer) with today's sales and service professionals who need information about customers any time and in any location of a mobile-first approach to meet the requirements. The focus is on ease of use and spending time entering information rather than getting more production out of the tool. The user experience was built specifically for is based on Fiori design principles and SAP Cloud for Customer (SAP C4C).

SAP C4C ONLINE TRAINING COURSE CONTENT:       

INTRODUCTION TO C4C

•          System Landscape
•         Tenant Landscape

C4C FUNCTIONALITIES, FEED, SHELF, TAG, FOLLOW

•          Feed
•          Shelf
•          Tag
•          Library
•          Follow

ADMINISTRATION

•          Log in with Initial User ID
•          Create Service Agent
•          Authorization to service agent
•          Lock initial User ID & Pwd

GO LIVE ACTIVITIES

ORGANIZATIONAL MANAGEMENT

•          Define Job definitions
•          Create Employee
•          Create Org Structure
•          Assign employee to org structure
•          Define Division
•          Define Distribution Channel

ACCOUNT MANAGEMENT

•          Fine Tuning Activities of Account
•          Fine Tuning Activities of Contact
•          Fine Tuning of General Business Partner
•          Duplicate Check of Business Partners in scoping and fine tuning

PRODUCTS

•          Product Categories
•          Material Number Ranges

INCIDENT MANAGEMENT

•          Create incident
•          Follow incident

MARKETING

•          Marketing Lead
•           Marketing Lead fine tuning
•          Target Group
•          Campaign
•           Marketing Permissions

 MIGRATION TEMPLATES

PRICING

•          Base Price List
•          Discount List
•          Integration of Pricing with ECC/CRM

SALES

•          Product List (Product Proposal)
•          Opportunity
•          Quotation
•          Sales Order
•          Explain integration scenarios
•          Territory Management

SERVICE

•          Service Ticket
•          Service Level Agreements
•          Service Categories
•          Registered Products
•          Warranties
•          Installed Base
•          Contract Templates
•         Contracts
•         Maintenance plans

UI CONFIGURATION

•         Hide Field
•         Make Field Visible
•         Create New Field
•          Mashup

MOBILE INTEGRATION

PROJECT SCOPE

•         Scoping
•         Questionnaire

OUTLOOK INTEGRATION

APPROVALS

BUSINESS ROLES & AUTHORIZATIONS

•         Create Business Role
•         Assign user’s to business role
•         Provide access to work centers
•         Restrict/Provide access to user’s based on fields

WORKFLOWS/ACTIONS

INTEGRATION

•          Communication System
•          Communication Arrangement
•          Code List Mapping
•          ID Mapping for Integration
•          Initial Load
•          Monitoring
•          Middle ware Connectivity in ECC
•         Ports in ECC
•          Partner Profile
•         ALE Distribution Model

REPORTS

•          Creation of Data Sources
•          Creation of Reports
•          Designing of Reports
•          Report assignment to Users

Overview:

SAP C4C TRAINING is for sap consultants. SAP C4C training offers deep understanding on how to align an organization around a customer. SAP Cloud for Customer (C4C) is one step advance than the SAP CRM module and offers robust of solutions for Sales, Service, and Social Engagement. We provides the fastest delivery of learning , join with us for best sap c4c e-learning, video tutorials.